How to ask
Email nick@couchslop.com with the subject "Refund" and the email address you paid with. You don't need to give a reason. We reply within two business days, and the money goes back to the card you paid with, through Stripe. Your bank usually shows it within 5 to 10 business days.
Party editions
If your party edition didn't work on the night, its links never arrived, or you changed your mind, ask within 30 days of buying it and you get a full refund. If something broke, tell us what happened too, so we can fix it for the next party.
The Expedition Pack
- Before the first adventure ships: a full refund, any time, no reason needed.
- If a date moves: every buyer gets an email when it does, with a refund offered in the same message. You never have to chase it.
- After the first adventure ships: if a later one slips badly or is cancelled, you're refunded for the part that hasn't shipped. We'll ask you; you won't be left to notice.
Free games
Every game on the shelf is free to play, so there's nothing to refund there.
Chargebacks
Please write to us before disputing a charge with your bank. A refund from us is faster than a dispute, and the answer will be yes.
This policy is part of our terms of service and doesn't take away any right you have under consumer law where you live.